News

Striving for continuous improvement

In March 2010, we polled all of our clients and asked one simple question: “Has our service over the last 6 months been better or worse?”. The results are in and we have a clear majority.

Employee of the Year

Since 2006, RW has awarded our prestigious Employee of the Year Award to the member of staff who has demonstrated the most commitment to our customers and our business. Find out who was awarded the accolade this year.

Christmas Opening Times

RW Communications Ltd would like to take this opportunity to wish you a Merry Christmas and a Happy New Year. For those of you that will be operating over the Christmas Period our office hours are as follows:

RW Formalises Relationship with The Chartered Institute for IT

RW Has been involved with the British Computer Society since 2006. Now that relationship has been taken to the next level.

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We took the decision over 5 years ago to only supply blue chip computer systems for our clients. We had experience of "clone" machines and found that whilst they may be slightly cheaper to purchase, the quality of the internal components were inferior and it was impossible to keep track of all the firmware and software updates.

We realised that support companies were selling these clone machines with 3 year warranties but making over 60% profit on the hardware to allow for these warranties and replacement parts over the extended period. This meant that the business user suffered from constant interruptions to their day and the support company would not service the network properly as their profits were being eroded every time they replaced a part.

We had experience of Dell computers and after researching their products, warranties, support and reliability we decided to supply only Dell hardware. This enabled us to very quickly learn the full range of products and know exactly where they sat in any network scenario ensuring that our clients got the best setup for their requirements. With quality parts, 3 years next business day warranty and engineer backup our customers are assured that their systems receive the best attention and support from RW.

Click here to view descriptions of the different types of hardware available